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Article
Closing the gap: Leadership perspectives on promoting women in financial services
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Men still make up most of the management ranks at banks and insurers. New survey data and interviews with female executives point...
Article
Banks and the digital flywheel: An engine for ongoing value capture
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A few banks are generating significant bottom-line impact from their digital investments. These leaders share a relentless focus...
Article
The four pillars of distinctive customer journeys
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New research reveals that focus, simplicity, “digital first,” and perceptions matter most.
Article
Modernizing IT for a digital era
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As digital disruptions impose greater demands on IT systems and organizations, companies must consider an end-to-end approach...
Report
Radically simplifying the retail bank
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In retail banking, simplification attempts frequently fail to generate significant performance improvements. McKinsey research...
Article
How wealth managers can transform for the digital age
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Wealth-management incumbents can meet digital disruption head on by understanding core changes in their industry—and focusing...
Article
The hallmarks of digital leadership in P&C insurance
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The new bar for property and casualty carriers is not simply to invest in technology, but to focus on the practices most correlated...
Article
Fintechs can help incumbents, not just disrupt them
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While true for other financial services, it’s most striking in corporate and investment banking.
Article
An operating model for company-wide agile development
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Organizations are succeeding with agile software and product development in discrete projects and teams. To do so in multiple...
Interview
Becoming a digital bank
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Chief technology officer Mike Murphy discusses Standard Bank’s shift to agile software development and how it has helped...
Article - McKinsey Quarterly
A digital crack in banking’s business model
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Low-cost attackers are targeting customers in lucrative parts of the sector.